These Terms of Service (the "Terms") govern your access to and use of the Batchrow service (the "Service") operated by Honour Media LLC, a limited liability company organized under the laws of Wyoming, United States ("Batchrow," "we," "us," or "our").
By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms, and "you" refers to that organization.
Batchrow is a social-media publishing platform. The Service lets you connect your accounts on third-party social platforms (such as Meta/Instagram, TikTok, and Google/YouTube, collectively the "Connected Platforms") via OAuth authorization, and then compose, schedule, and publish content to those Connected Platforms through their official APIs. The Service also provides related features such as usage and performance analytics.
The Service acts as a conduit and scheduling tool that transmits the content you create and direct to the Connected Platforms you select. We do not originate, endorse, or control the content you publish through the Service.
2.1 Eligibility. You must be at least 18 years old (or the age of majority in your jurisdiction, if higher) and capable of forming a binding contract to use the Service. The Service is not directed to children.
2.2 Account registration. You must provide accurate, current, and complete information when you create an account and keep it up to date. You are responsible for all activity that occurs under your account.
2.3 Account security. You are responsible for safeguarding your account credentials and for any activity or actions under your account. You agree to notify us immediately at hello@batchrow.com of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to protect your credentials.
2.4 Connected Platform authorizations. When you connect a Connected Platform, you authorize us to access that platform on your behalf within the scope you grant during OAuth authorization, solely to provide the Service. You may revoke this authorization at any time through your account settings or through the Connected Platform's own settings. The access tokens we obtain are encrypted at rest, and our handling of them is described in the Privacy Policy (see Section 8).
Note on availability. The Service does not currently offer self-serve signup or live billing. The terms in this Section describe the intended paid model and apply when and to the extent paid plans are made available. Until then, no fees are charged through the Service and no automatic renewal occurs.
3.1 Fees. When paid plans are available, access to some features of the Service will require a paid subscription. Fees, billing frequency, and plan details will be as presented at the point of purchase.
3.2 Payment processor. When paid plans are available, payments will be processed by our third-party payment processor, Stripe. By providing payment information, you agree to Stripe's applicable terms, and you authorize us (through Stripe) to charge your payment method for the fees due. We do not store full payment-card numbers; card data is handled by Stripe. How billing-related personal data is handled is described in the Privacy Policy.
3.3 Renewals. When paid plans are available, and unless otherwise stated at purchase, paid subscriptions will renew automatically at the end of each billing period until cancelled. You may cancel at any time through your account settings; cancellation takes effect at the end of the then-current billing period.
3.4 Refunds. [REFUND_POLICY — to be set with counsel before paid plans launch.]
3.5 Taxes. Fees are exclusive of taxes unless stated otherwise; you are responsible for any applicable taxes other than taxes on our net income.
3.6 Changes to fees. We may change our fees on prospective notice; changes do not apply to the current paid billing period.
You agree not to use the Service to do, or to enable or assist any third party to do, any of the following:
4.1 Spam and abuse. Send, schedule, or publish spam, bulk unsolicited content, or content generated in a manner designed to manipulate, inflate, or artificially distort engagement on any Connected Platform.
4.2 Platform-policy compliance (your responsibility). You are solely responsible for ensuring that all content you publish through the Service, and all of your activity on each Connected Platform, complies with that Connected Platform's own terms of service, community guidelines, developer policies, and usage limits (including rate limits and automation rules). Publishing through Batchrow does not exempt you from, and does not substitute for, any Connected Platform's rules. You must not use the Service in any way that would cause us or you to violate a Connected Platform's terms or policies.
4.3 Unlawful and infringing content. Publish, transmit, or store content that is unlawful, infringes any intellectual-property or privacy right, is defamatory, harassing, hateful, deceptive, or otherwise objectionable, or that you do not have the rights to publish.
4.4 Security and integrity. Attempt to gain unauthorized access to the Service or its systems; probe, scan, or test the vulnerability of the Service; interfere with or disrupt the Service; circumvent rate limits, authentication, or usage controls; or use the Service to distribute malware.
4.5 Reverse engineering and resale. Reverse engineer, decompile, or attempt to derive the source code of the Service except to the extent that restriction is prohibited by applicable law; or resell, sublicense, or provide the Service to a third party except as expressly permitted.
4.6 Automated abuse. Use the Service to operate an unauthorized bot network, to create fake or bulk accounts on Connected Platforms, or to evade a Connected Platform's automation or authenticity rules.
We may investigate and take action (including content removal, feature limitation, suspension, or termination) for any suspected violation of this Section, as described in Section 9.
5.1 You own your content. As between you and Batchrow, you retain all right, title, and interest in and to the content you create, upload, schedule, or publish through the Service, including text, images, video, media, captions, and associated metadata (your "Content"). We claim no ownership of your Content.
5.2 Limited license to operate the Service. You grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, cache, reproduce, reformat (only for technical display/transmission compatibility), and transmit your Content solely to the extent necessary to operate and provide the Service for you — that is, to store the Content you schedule, prepare it for delivery, and transmit it to the Connected Platform(s) you direct, at the time(s) you schedule. This license exists only so that the Service can technically do what you ask it to do.
5.3 Scope and duration — expressly narrow. The license in Section 5.2:
5.4 No model training; no perpetual or broad grab. We do NOT acquire a perpetual, irrevocable, or transferable license over your Content. We do NOT use your Content — whether inputs you upload or outputs produced through the Service — to train, fine-tune, or develop machine-learning or AI models. The license granted here is limited to operating the Service and ends as described in Section 5.3. Any use of your Content beyond operating the Service for you would require your separate, explicit, opt-in consent.
5.5 Aggregated / de-identified data. We may generate and use aggregated or de-identified statistical data derived from use of the Service, provided such data does not identify you and is not your Content, to operate, secure, and improve the Service.
5.6 Feedback. If you send us suggestions or feedback about the Service, you grant us a non-exclusive, perpetual, royalty-free license to use that feedback to improve the Service, without obligation to you.
5.7 Your representations. You represent and warrant that you own or have all rights necessary to your Content and to grant the license in this Section, and that your Content and its publication do not violate these Terms, any law, or any Connected Platform's terms.
The Service, including its software, design, trademarks, and all related intellectual property, is and remains the property of Batchrow and its licensors. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for its intended purpose during the term of your account, subject to these Terms. No rights are granted except as expressly stated.
7.1 The Service depends on Connected Platforms. The Service relies on the APIs, availability, and policies of the Connected Platforms, which are operated by third parties outside our control.
7.2 We are not responsible for Connected Platform behavior. We are not responsible or liable for, and make no warranty regarding:
7.3 Platform relationships. Your use of each Connected Platform is governed by that platform's own terms and privacy policy, directly between you and that platform. We are not a party to that relationship. If a Connected Platform changes or withdraws access, some or all Service features may stop working, and we may modify or discontinue the affected features without liability to you.
Your privacy is important to us. Our collection, use, storage, retention, deletion, and disclosure of personal data — including account information, encrypted OAuth access tokens, post content, media, and usage/analytics data, and our use of sub-processors — are described in our Privacy Policy — Batchrow, available at batchrow.com/privacy, which is incorporated into these Terms by reference.
The Privacy Policy is the single, controlling source of truth for all data-handling terms, including data retention, data deletion (and any deletion service-level commitment), international data transfers, and the rights available to you under laws such as the GDPR and the CCPA/CPRA. To the extent anything in these Terms could be read to conflict with the Privacy Policy on a data-handling matter, the Privacy Policy controls. For privacy questions or requests, contact hello@batchrow.com.
9.1 Term. These Terms apply from when you first access the Service until your account is terminated.
9.2 Termination by you. You may stop using and terminate your account at any time through your account settings or by contacting hello@batchrow.com. Termination does not entitle you to a refund except as required by law or as stated in Section 3.4.
9.3 Suspension or termination by us. We may suspend or terminate your access to the Service, in whole or in part, with or without notice, if: (a) you materially breach these Terms (including the Acceptable Use section); (b) your use creates a legal, security, or platform-policy risk to us, other users, or a Connected Platform; (c) required by law or by a Connected Platform; or (d) we discontinue the Service. Where practicable and lawful, we will give you reasonable notice.
9.4 Effect of termination. On termination, your right to use the Service ends. We will handle your data after termination — including any export window and deletion timeline — as described in the Privacy Policy. Sections that by their nature should survive termination (including Sections 5.1, 5.6, 5.7, 6, 10, 11, 12, 13, and 14) survive.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT ANY SCHEDULED CONTENT WILL BE PUBLISHED SUCCESSFULLY OR ON TIME, PARTICULARLY WHERE PUBLICATION DEPENDS ON A CONNECTED PLATFORM. WE DO NOT WARRANT ANY RESULT, REACH, ENGAGEMENT, OR OUTCOME FROM YOUR USE OF THE SERVICE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
11.1 Exclusion of indirect damages. NEITHER BATCHROW NOR ITS AFFILIATES, OFFICERS, EMPLOYEES, OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
11.2 Liability cap. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (a) THE TOTAL AMOUNTS YOU PAID US FOR THE SERVICE IN THE [LIABILITY_CAP_PERIOD] IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (b) [LIABILITY_CAP].
11.3 Platform-caused harm. WITHOUT LIMITING THE FOREGOING, WE ARE NOT LIABLE FOR ANY HARM ARISING FROM A CONNECTED PLATFORM'S ACTS OR OMISSIONS, AS DESCRIBED IN SECTION 7.
11.4 Essential basis. THE LIMITATIONS IN THIS SECTION ARE A FUNDAMENTAL BASIS OF THE BARGAIN AND APPLY EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
You agree to defend, indemnify, and hold harmless Batchrow and its affiliates, officers, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your Content; (b) your use of the Service; (c) your violation of these Terms or of any Connected Platform's terms or policies; or (d) your violation of any law or of the rights of any third party.
13.1 Governing law. These Terms are governed by the laws of Wyoming, without regard to its conflict-of-laws rules.
13.2 Venue / dispute resolution. [DISPUTE_RESOLUTION_MECHANISM — to be set with counsel.]
13.3 International users. The Service is offered to global users; mandatory local consumer-protection law in a user's country of residence may override the chosen governing law and venue for consumers.
We may modify these Terms from time to time. If we make a material change, we will provide reasonable notice — for example, by posting the updated Terms with a new "Last updated" date and, where appropriate, notifying you through the Service or by email — before the change takes effect. Your continued use of the Service after the change becomes effective constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Service and may terminate your account.
15.1 Entire agreement. These Terms, together with the Privacy Policy and any terms presented at purchase, are the entire agreement between you and Batchrow regarding the Service and supersede any prior agreements.
15.2 Severability. If any provision is held unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be limited or modified to the minimum extent necessary.
15.3 No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
15.4 Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, on notice to you.
15.5 Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control, including Connected Platform outages, hosting-provider failures, acts of god, or network failures.
15.6 Relationship. These Terms do not create any agency, partnership, or joint venture between you and Batchrow.
15.7 Notices. We may provide notices to you through the Service or to the email associated with your account. You may contact us at hello@batchrow.com.
15.8 Contact. Honour Media LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, USA. Questions about these Terms: hello@batchrow.com.